Pitched Perfect Policies

Contract

Liability

Pitched Perfect LLC nor any of its employees, will not take on ANY liability for damages, accidents, deaths, that may occur with ANY of our products while in your possession. The client assumes all liability for and agree to defend indemnify, hold harmless and protect the company from and against any and all liability. I acknowledge all responsibility lie solely with me to investigate the allergies of all party participants. If something was to occur it is the clients responsibility and you agree we are not involved.

We recommend you get a list of any guest allergies before the event. It is your responsibility to ensure their safety and well being of guests, and to ensure they do not consume or come in contact with the allergens that may cause an allergic reaction. Pitched Perfect LLC is not responsible for allergic reactions or any other medical reaction stemming from the menu, wearing of costumes, or any activity taken place before, during and/or after the party. Please verify there are no latex allergies, if there are latex allergies please notify us.

It is your responsibility to very the health of your guests, if any guests have cold/flu/Covid-19 symptoms such as cough, sore throat, fever or vomiting they shall not attend the party. There is a risk of contracting Covid-19 while gathering among people and Pitched Perfect LLC will not be held responsible for any illnesses or death.

We thoroughly inspect, wash, dry and sanitize all equipment after use, in the rare case you may encounter a pest issue please let us know. As this may be an outdoor experience we are not responsible for any pest that may be encountered. We reserve the right to refuse service for un-hypo genic conditions, smoking, or unsafe conditions at the venue.

It is the responsibility of the customer to take care and always supervise children with sleepover equipment. Diligence must be take with younger children on sleepover equipment. The equipment may not be suitable for children under 4 years of age.

Damages

In case of any damages to our property other then normal wear and tear, you the client will be held responsible and held accountable to damage fees. All products will be thoroughly inspected with client after set up and thoroughly inspected again when picked up. Any damages found will require replacement and a free list will be provided depending on the item. The hiring client is responsible for payment of damages to Pitched Perfect LLC.

Payment

All Pitched Perfect LLC Bookings require and upfront deposit at the time of booking to hold your date. The balance is to be paid in full no later than 7 days prior to the Sleepover date. The deposit will be fully refunded 48-72 hours after pickup. The deposit will be refunded the same way it was sent by the customer. Note: Cleaning and Laundering of linen is included in the party package however, if any item damaged or stained, the deposit will not be refunded. Payment methods accepted are PayPal, Venmo, ApplePay, Cash or Check.

Cancellation & Refund

If the customer requests to change the date of their hire booking, a minimum of 10 days notice must be given. If an event is cancelled for any reason we will be glad to offer the next available date that works for you up to one years time. The customers’ request can then be granted only if the preferred date is available. In the act of god or other catastrophic event we will offer you the ability to reschedule your event with one years time. If you decide not to reschedule and cancel your deposit will be forfeited.

Location Responsibility

We require space to be cleared before we arrive. Pitched Perfect LLC does not move furniture or belongings. If we arrive adn the space is not cleared we will not set up and the party is subject to cancellation. We recommend a reasonable amount of space to ensure a comfortable experience for you and your guest (One tent with air mattress measures 36”W x 62”L (single mattresses) or 54”W x 75”L (twin mattress). Pitched Perfect is willing to conduct your event at any location of your choice. Any venue fees will be your responsibility, if we are refused access to the event space, we recommend a second option or party is subject to cancellation. You must inform your venue of us, Pitched Perfect as a third party vendor prior to our arrival. Before your event we will set a time for pick up and drop off, we ask you please respect arranged time due to other party’s scheduled the same day. If you are not available or are more then one hour tardy for pick up or drop off your deposit will be withheld.

Rental
The client is responsible for all items that are rented to them. Any items that are damaged or lost will be charged to the client. The client has the right to look at rented items before we leave and verify that there are no damages prior to renting. Any items found to be damaged or stained will be made note of, and no charges will be made for those specific damages. Clients who chose our DIY packages will receive a check list with rental items that will be given to the client. The client is responsible for returning all items that are on the check list the next day. In the event something is damaged or missing the client will be held accountable.

If for any reasons, you need to add or remove tents, we ask that the final number be given 7 days prior to the party. If available you may request additional tents after the final count is confirmed but you will not be able to remove tents from your final count. The client will be billed for the confirmed final count. Please keep in mind that the minimum rental package is 3 tents.

Bell Tent
In the event that inclement weather is forecasted and safety could be compromised we may have to postpone your event. If this may occur we will offer you the next best date. Our tents are weather proof but things beyond our control such as high winds, extreme cold or intense lightening storms pose a serious threat to your safety and would be cause for cancellations or postponements.

With Bell tent set up (usually over 48 hours) There may be minimal damage to the surrounding grass due to lack of sunlight leaving the yellowed, flattened and dry. This will fade following the reabsorption of sunlight and water. Please clear the area you intend to use of all sticks and general yard waste before our arrival.
The customer is responsible for ensuring adequate outdoor space. The Bell tents measures 16.5ft and 13ft and peaks around 9ft high. The bells require a minimum of 16-25 foot of lawn to allow for staking into the ground. Please take into consideration the area around the Bell Tent including pathways, decks, and overhanging trees and powerlines (for height). Pitched Perfect LLC will not refund any full payments in the event that adequate space is not available.
The customer must ensure that the area used for set up any extra equipment (picnic tables, floor cushions, rugs, movie screens, ect) is ready for set up. Pitched Perfect is not responsible for removal of equipment to enable the party to set up. Any delay in the start time because of this may result in a waiting fee be charged. The customer is responsible for all equipment while in their care. The bell tent must be in the area that able to be secured or supervised at all times.
Smoking is strictly prohibited in and around the bell tent. Firepits and BBQ’s are to be kept well away from bell tent, as this creates a fire hazard.

Other
Delivery, assembly, styling, collection and general laundering are all included in the hire cost. Pillows are not provided for guests for sanitary reasons.
Air mattresses are checked after each use. Keep in mind these are air mattresses, and this does not guarantee potential deflation due to excessive weight, miss handling or abuse.

Strictly NO Pets are permitted on any Pitched Perfect equipment.

We understand food and beverages will be served, we ask that you take into consideration what crafts and beverages you allow near the rented items in order to prevent damages or staining to our products. Please refrain from using coloring markers, paints, slime, fingernail polish, glue or any colored beverages within the equipment. We appreciate only small snacks inside the tents to avoid damages.

Acknowledgement and Agreement
Pitched Perfect LLC has provided this account of our policies and terms of service with the assumption that you have read and agreed to our terms and policies before signing and agreement. Please ask for clarification if there are any questions regarding the above policies before reserving your party.